Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, phone number, and email address
• Service location and address
• Service requirements and preferences

Technical Information:

• IP address and device information
• Browser type and version
• Website usage patterns and analytics data
• Call duration and connection data

2. How We Use Your Information

Your information is used for:

• Connecting you with appropriate handyman service providers
• Improving our service quality and user experience
• Marketing and promotional communications (with consent)
• Compliance with legal obligations

3. Google Analytics and Tracking

We use Google Analytics and other analytics tools to:

• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Track marketing campaign effectiveness
• Generate usage reports and insights

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Call Tracking and Recording

We implement call tracking and recording systems for:

• Quality assurance and service improvement
• Training and coaching purposes
• Marketing attribution and campaign analysis
• Dispute resolution and compliance monitoring

All call participants are notified of recording before the call begins.

5. Information Sharing

We may share your information with:

• Third-party handyman service providers for service delivery
• Analytics providers for service improvement
• Legal authorities when required by law

We do not sell personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure hosting infrastructure
• Regular security audits and updates
• Access controls and authentication systems

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and user preferences
• Marketing and advertising optimization

You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• File complaints with data protection authorities

9. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers.